App FAQs

Welcome to CamperMate - your roadtrip and camping guide. Here are a few tips to help your journey with us be a smooth one.

For our long-term user, things in CamperMate might look a little different but the fundamentals are the same - more campsites and amenities to help you plan and enjoy your travels.

Getting Started

• How do I create an account or sign in?

Creating an account or signing in can be done when you first download the app or at any time by clicking on Profile under Account in the left-hand menu. CamperMate supports email, Apple and Google sign-in.

Signing up is not mandatory but recommended to receive helpful recommendations for your trip.

• How do I update my account details and preferences?

Change Profile details and preferences under Account in the left-hand menu.

• Do I need mobile reception or data to use the app?

Initially, you will need an internet connection, but you can download content and maps for offline use by clicking on the maps icon at the right-hand side of the map. We suggest downloading while on a stable wifi connection before remote travel.

• How do I change my language?

CamperMate is available in 27 languages - you can select your language in the left hand menu under App Settings and Language.

Finding Places and Booking

• How do I search for campsites, holiday parks, or things to do?

You can use the text search, quick filters on the map or explore the map by zooming. We suggest a location text search and then exploring by list view or the map.

Filters can be applied using the right-hand menu and cleared there too.

• Can I book campsites directly in the app?

The easiest way is to select the Bookable Online filter in the right-hand menu. You can also look out for a blue tick on the icon on the map and a yellow booking button on the listings.

• Why aren’t there contact details on every business listing?

We are constantly broadening our coverage and contact details are being added every day. Some businesses choose not to disclose their contact details. When you see contact details and booking links included these are verified CamperMate listings.

• Why aren’t all campsites bookable with CamperMate?

We understand it’s preferable to book online through CamperMate as a trusted platform. We are always working to increase our booking coverage. Some campsites do choose to opt out of this option.

Those which have contact details or booking links are verified listings.

• How do I filter by facilities like toilets, showers, or pet friendly?

Select the appropriate filter from the right-hand menu. If the filter does not show, it means there are no matching results in that area. Try zooming out on the map.

• What do the icons and map colours mean?

Purple icons show commercial campsites (paid), green icons show free campsites, blue is for amenities and orange is for experiences and activities.

• Where are my favourites?

Find your favourites in the left-hand menu under Saved Places. You can also filter the map by favourites in the right-hand menu.

• Why are no results showing on the map?

There are no relevant search results. Try clearing your filters or zooming out on the map to broaden results.

Navigation and Maps

• How does offline mode work?

Initially, you will need an internet connection, but you can download content for offline use by clicking on the maps icon at the right-hand side of the map. We recommend downloading while on a stable wifi connection.

• How do I download maps for offline use?

Initially, you will need an internet connection, but you can download content for offline use by clicking on the maps icon on the right-hand side of the map.

• Can CamperMate give me directions while I drive?

Every listing has an address. Click the Directions button within the listing and CamperMate will use Google Maps to guide you there.

Reviews and Community

• How do I leave a review or upload photos?

In each listing, you can select options to add photos or writea review. Users can submit a new location by visiting the left-hand menu and clicking Add POI under Accounts.

Every submission is reviewed manually, so approval may take some time.

• Why do some places have more reviews or photos than others?

Sometimes places are more popular. The business may add photos themselves and other times users contribute at different levels.

We encourage users to leave comments and photos to help other travellers in the community.

• How do I report incorrect information?

You can suggest a change in the business listing by selecting Contribute. You might suggest a change to the name, hours, price or amenities.

Data and Connectivity

• How do I see mobile coverage information?

Look for Public Wi-Fi under amenities in the right-hand menu, or use Advanced Filters to find out if campsites have Phone Signal or On-site Wi-Fi.

• Is my location shared with others?

No, CamperMate never shares your location with other users. Your foreground location may be collected only to enable accurate map information and campsite recommendations.

Bookings and Payments

• How do I manage my bookings or view confirmation details?

CamperMate acts as an aggregator and works with multiple booking platforms to facilitate secure and direct bookings through the app. Your booking confirmation is emailed with all your booking details including how to cancel or amend bookings.

• How do refunds or cancellations work?

This depends on the terms and conditions of each campsite booking.

App Support

• The app is not loading or crashing, what can I do?

Report issues to info@campermate.com.au so we can look at them as soon as possible. You can also use ‘Give Feedback’ under Services in the left-hand menu.

Please include as much detail as possible regarding the issue and your device so we can solve for you.

• How do I suggest new places?

In individual business listings, select the Contribute icon or visit Add POI under Account on the left-hand menu.

• How do I contact CamperMate support?

Reach out to info@campermate.com.au. You can expect to hear back from us within 48 business hours.

• How do I suggest new features or give feedback on current features?

Our product and development team loves to hear from you. Share feedback using this short survey