Privacy Policy

Outdoria Pty Ltd ABN 77 605 113 835 (within Australia) and Outdoria Pty Ltd NZBN 9429047253711 (within New Zealand) ("CamperMate", "we", "us", "our") is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding Personal Data (as defined below) we collect from users of our Website and App.

The processing of Personal Data shall always be in line with the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 ("Privacy Act"), the General Data Protection Regulation ("GDPR"), and in accordance with country-specific data protection regulations applicable to CamperMate.

We have implemented a number of technical and organisational measures to ensure the most complete protection of Personal Data processed through the Service.

For the purpose of the GDPR in respect of the Personal Data of the Website and the App, the Data Controller is CamperMate. In respect of Personal Data that is provided to Subscribers, we act as a data processor or joint data controller (as appropriate).

When working as a data processor CamperMate will be acting on the instructions of its Subscribers and will work hard to ensure that the Subscriber is fully GDPR compliant. You will need to review the privacy policy of that Subscriber as in this instance they will be the data controller, and we will only process Personal Data on behalf of our Subscribers in accordance with their instructions and not for our own purposes. Similarly, where we act as a data processor CamperMate has no direct control over the data collected by its Subscribers. This means that you should contact the Subscriber with any data controller requests. Where we act as a joint data controller then we will share responsibilities with the Subscriber.


Capitalised terms not defined in this Privacy Policy have the meanings given in our Terms and Conditions, unless otherwise inconsistent with the context. In addition, the following capitalised terms have the following meanings:

a)"Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.

b)"Personal Data" means any information that allows someone to identify you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

c)"Sensitive Data" means Personal Information relating to a person's physical or mental health, race or religion.

User Consent

Where we rely on your consent as the lawful basis to process your data we will always ask for you to positively affirm your acceptance. By clicking "I accept the Privacy Policy" or similar, or if we indicate that by clicking a button you are accepting this Privacy Policy you acknowledge and agree to be bound by this Privacy Policy.

We note that certain contact or other data forms where consent is required to be given by you include no pre-checked checkboxes so that you are able to freely and affirmatively opt-in.

In cases where we do not consider it practical to include a checkbox, we will indicate that by clicking a certain button you have agreed to the terms of this Privacy Policy. We will also provide you with notice on the App specifically detailing what it is that you are consenting to in clear and plain language as well ensuring that each matter that requires consent is clearly distinguishable.

For all areas of the App where consent is given it is just as easily able to be withdrawn through the appropriate account settings on the App.

If you believe that consent has not been given freely or in breach of the terms of this Privacy Policy please contact us.


Our App is not offered to persons who cannot form legally binding contracts under Applicable Law (except where parental/guardian consent is given). We do not knowingly collect Personal Data from such visitors.You must also be old enough to consent to the processing of your Personal Data in your country (in some countries we may allow your parent or guardian to consent on your behalf).

If you become aware that a child has provided us with information please contact us. Any information that is in breach of this provision will be deleted.

Types of Data We Collect


1.Account Data

You do not need to create an account to browse the App and view the online directory of Experiences and accommodation. If you wish to access certain features on the App or Website (including a personalised experience of displayed business Listings or register as a Subscriber) you may need to register an Account with us.

By registering an account on the App you may enter your details on the input form.

We may collect this Personal Data from you, such as your name, date of birth, e-mail and mailing addresses, phone number, password and any other information you provide us on the registration/application form depending on your user type when you create an account with us. For Subscriber Accounts we will also collect details about your business entity. At registration we will clearly label which information is required and which is optional to be provided at your discretion. We may also request you provide us with additional information after registration.

You acknowledge that by registering on the App and creating an Account, you provide your consent to receive emails from us for the following purposes:

By default you will receive these email notifications to the email address you nominate at registration. Emails will be relevant to the types of events to which you have notified us you are interested in.

The legal basis for this processing is based on:

The registration of the account and voluntary provision of Personal Data is intended to enable us to offer you services that may only be available to registered users.

2. Profile data

We collect information that you store in your user profile. This includes interests, page-views and other demographics data that is collected from your use of the App. We use this Personal Data to provide you with a personalised App experience.

The legal basis for this processing is based on:

3. Content you post and share

We collect information that you provide to us while participating in the App and otherwise using the App to communicate with other Users (such as by participating in public forums or posting content). The information we collect includes information relating to the subject of the relevant Service, such as for Subscribers -- information you submit for your Listing and for Users -- information you submit such as comments, reviews or points of interest.

The legal basis for this processing is based on:

This Personal Data is needed to enable us to provide the Service to you and to enable it to operate. Certain functionality of the App requires your Personal Data to function properly, for example in order for us to provide you with the ability to list an Experience, or post a comment we need to collect the data you input into the App. For example, if you create an Experience, we will collect this data to enable our App to display it.

Please note that the App facilitates the interaction between users. As such we expressly request you carefully consider any communications that you receive on the App (please review the Terms and Conditions in this respect).

4. Payment Data

If you make a payment through the App (where permitted) or payment of fees to us on the Website, we (or our third party service provider) will collect all information necessary to complete the transaction, including your payment card information, bank account information and/or other billing information. We use this information to send to our third party payment gateways when you make payment through the App or Website (as applicable). For Subscribers, you authorise us to store your payment details for recurring payments where your account renews (in accordance with the Terms and Conditions)

The Personal Data we collect will be the data that you provide us when making payment.

The legal basis for this processing is based on:

This Personal Data is needed to enable us to process your payments for subscriptions or Experiences (where permitted). We retain information on your behalf, such as domain names, URLs, time zone preferences, service invoices, transactional history, messages and any other information that you store using your Account.

5. Additional Data

If you provide us feedback or contact us via e-mail, or other means including by face-to-face meeting, by phone call, post, through social media or other communication or by contracting with us, we will collect your name and e-mail address, as well as any other content included in the e-mail or conversation, in order to send you a reply or otherwise process your request. We will store and process your communications and information as needed. When you participate in one of our surveys, we may collect additional profile information.

The legal basis for this processing is based on:

By submitting the form or making contact with us such Personal Data is transmitted on a voluntary basis and you consent to its collection.

6. Marketing List Data

On the App you may have the ability to subscribe to various newsletters and email marketing lists. We may collect the data when you input your details for subscription purposes which may include your name, email address and email marketing preferences. When an account holder signs up to a new account they will have the option to choose their marketing preferences.

The Personal Data is processed for the purpose of informing you regularly by means of a newsletter or other offer form. The Personal Data collected during the subscription will only be used for marketing materials or for reasons made known on the form.

The legal basis for this processing is based on:

By submitting the form and voluntarily providing us with your data, you are providing consent to the use of such data by us. For the purpose of revocation of consent there is a corresponding unsubscribe link found in each subscription email. Please note that some features of the Service may involve us providing, through the functionality within the Service, recommendations or suggestions for goods, services or benefits that we offer.

7. Submission data

To make our App more useful to you, we may collect Personal Data about your input on the App by extracting this information from your Account.

This data may be processed for the purposes of monitoring your use of the App and compliance with our terms. We may then use that data in aggregate (i.e. anonymised) in order to determine metrics associated with our App, and otherwise to improve our App. This includes such information contained under the Profile data section above.

The legal basis for this processing is based on the legitimate interests of carrying out our business, providing personalised services to you and any other legitimate interests as detailed below.

We may also collect Personal Data at other points on the App that state that Personal Data is being collected. In some circumstances, Personal Data is provided to us by third parties such as our related entities, service providers or other organisations conducting activities on your behalf. With your expressed consent, your Personal Data may be used and disclosed to us this way. The purposes as outlined above may include the processing of such Personal Data to the extent necessary for us to comply with a law, regulation or legal request or to protect the safety of any person or to prevent fraud.


1. Content other people post and share

We also collect information, communications and information other people provide when they use the App. This can include information about you such as when they send a message to you or comment on or post content on the App which includes your Personal Data.

The legal basis for this processing is based on:

This Personal Data is needed to enable us to provide the App to you in a functional manner.


1. Log Data

To make our Service more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

This data may be processed for the purposes of operating our website, providing our services, improving our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

The legal basis for this processing is based on:

2. Google Analytics

We currently use Google Analytics as well as Google Analytics for Display Advertising, Google Adsense and Google Admob. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google Analytics uses its own cookie to track visitor interactions. Site owners can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. Please see the following links for more information about Google Analytics:, and

You can opt-out of Google Analytics for Display Advertising by going to the Google Ads Preferences Manager.

To opt out of these remarketing pixels and technologies please visit the Network Advertising Initiative opt out page.

3. Meta pixels

We currently use Facebook (Meta) pixels for conversion tracking and custom audiences, in accordance with Facebook's terms which can be viewed here

To opt out of these remarketing pixels and technologies please visit the Network Advertising Initiative opt out page.

4. Third party services

If you:

5.Submission data

To make our App and Services more useful to you, we may collect Personal Data about your posts on the App by extracting this information from your Account.

This data may be processed for the purposes of monitoring how many posts you have made. We may then use that data in aggregate (i.e. anonymised) in order to determine metrics associated with our Services.

The legal basis for this processing is based on the legitimate interests of carrying out our business, providing personalised Services to you and any other legitimate interests as detailed below.

Use of Your Personal Data

In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in providing the Service in a personalised, safe and efficient manner. We collect, use, store and share your Personal Data in the following ways:

to conduct our business and to operate the App and provide services or information to you including to:

on an aggregated non-identifiable basis, to:

If you access the App from a shared device or a device of a third party (such as in an internet café), your Personal Data may also be available to other persons who access that device.


We create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyse request and usage patterns so that we may enhance the content of the Service and improve Service navigation. CamperMate reserves the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in its sole discretion (this includes to share Anonymous Data with partners to demonstrate trends and behavioural insights).

Disclosure of Your Personal Data

We may disclose your Personal Data to third parties for the purposes contained in this Privacy Policy, including without limitation to:

1. Service Providers

We may share your Personal Data with service providers and licensors of software services utilised by us in the provision of the App to:

We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Data, and use your Personal Data only for the purposes that we give it to them.

2. Affiliates and Acquisitions

We may share some or all of your Personal Data with our parent company, subsidiaries, joint ventures, or other companies under a common control ("Affiliates"), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclosePersonal Data collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.

3. Third parties with your consent

We may disclose your Personal Data to third parties to whom you expressly ask to us to send the Personal Data to or to third parties you consent to us sending your Personal Data to. This includes other Users and Subscribers.

Any information that you post or share on the App becomes available to the public, as controlled by any applicable privacy settings you set. This includes where you use the App to post comments or a point of interest or where other people comment on your posts.

When you message another User that person will see the content you share. Similarly, when you create a profile on the App, then depending on your Account type, your details will become public to other Users. Subject to any privacy settings, other Users may also be able to search the App and find your Personal Data.

Any information that you submit on the App generally in other areas will be available to the audience as chosen by you at the time of submission. For example if you submit content on the Website or App in a public discussion, such content will be made available to the world at large.

We may also, with your consent or at your direction, disclose your Personal Data to your authorised representatives.

4. Other disclosures

Regardless of any choices you make regarding your Personal Data (as described below),CamperMate may disclose Personal Data if it believes in good faith that such disclosure is necessary: (a) in connection with any legal investigation; (b) to comply with relevant laws, regulations, enforceable governmental requests or to respond to subpoenas or warrants served on CamperMate; (c) to protect or defend the rights or property of CamperMate or users of the Service; (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or Terms and Conditions; (e) to protect the safety of any person or to protect the safety or integrity of our platform including for security reasons; and (f) detect, prevent or otherwise address fraud, security or technical issues.

We may share your Personal Data with such third parties subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your Personal Data only on our behalf and pursuant to our instructions.

We will take reasonable steps to ensure that anyone to whom we disclose your Personal Data respects the confidentiality of the information and abides by the APPs the GDPR or equivalent privacy laws.

We will not share, sell, rent or disclose your Personal Data in ways different from what is disclosed in this Privacy Policy.

If we can't collect your data

If you do not provide us with the Personal Data described above, some or all of the following may happen:

Cancelling your account

If your Account is removed (for whatever reason), the Personal Data associated with it may no longer be accessible to you.

You can cancel your Account by visiting the App and following the prompts or email [email protected].

Cookies Policy

Please view our Cookies Policy published here.

Third Party Sites

When you click on a link to any other website or location, you will leave the Service and go to another site and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content and we are not responsible for the privacy practices of those third parties. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites. The privacy policies and other terms that apply to those outside websites or their content may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those outside websites.

Managing Your Personal Data

Subject to the Privacy Act and the GDPR you may request to access the Personal Data we hold about you by contacting us. All requests for access will be processed within a reasonable time.

1. Accessing or Rectifying your Personal Data

If required by law and if reasonably practicable, we may provide you with tools and account settings to access, correct, delete, or modify the Personal Data you provided to us. You can download and access certain information you provide to us by emailing us. In the event that you are unable to access your account to access or rectify your Personal Data, you may submit a request to us to correct, delete or modify your Personal Data and download the data for you.

Sometimes, we may not be able to provide you with access to all of your Personal Data and, where this is the case, we will tell you why. We reserve the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis. We may also need to verify your identity when you request your Personal Data.

2. Deletion

We keep data for as long as it is needed for our operations. If you deactivate and delete your account your data will no longer be visible on your account.

If you wish to have us delete your data please contact us.

3. Object, Restrict, or Withdraw Consent

If you have an account on the website you will be able to view and manage your privacy settings. Alternatively, if you do not have an account, you may manually submit a request to us if you object to any Personal Data being stored, or if you wish to restrict or withdraw any consent given for the collection of your Personal Data.

You may withdraw your consent to the processing of all your Personal Data at any time. If you wish to exercise this right you may do so by contacting us.

You may withdraw your consent or manage your opt-ins by either viewing your account on the Service or clicking the unsubscribe link at the bottom of any marketing materials we send you.

4. Portability

We may provide you with the means to download the information you have shared through our services. If you require such information, please email us.

We may retain your information for fraud prevention or similar purposes. In certain instances we may not be required or able to provide you with access to your Personal Data.If this occurs we will give you reasons for our decision not to provide you with such access to your Personal Data in accordance with the Privacy Act and the GDPR.

There is no application fee for making a request to access your Personal Data.However, we may charge an administrative fee for the provision of information in certain circumstances such as if you make repeated requests for information or where the information is held by a third party provider.

Storage & Security of Your Personal Data

The CamperMate Service is hosted through Amazon Web Services (AWS) whose servers are located in Australia. All data is stored in databases which are not publicly accessible and are not on a public network in AWS.

CamperMate is committed to protecting the security of your Personal Data. We take all reasonable steps to protect Personal Data, including through internal and external security, restricting access to Personal Data to those who have a need to know, maintaining technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. We choose technology partners based on their security and privacy policies and practices.

Personal Data stored in our system is protected by electronic and procedural safeguards. We take reasonable precautions to protect Personal Data (and other content) from accidental loss and theft by storing it in secure data centres with off-site backups. Communication between Users and our servers is encrypted via industry-standard secure sockets layer (SSL).

The App is protected by a secure and encrypted password that each Account holder must choose themselves. Account holders should never share their passwords. CamperMate is not responsible for any loss of data or breach of privacy if an Account holder shares their password with someone else. We do not store your password on our servers.

Please do not disclose your Account password to unauthorised people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, while CamperMate uses reasonable efforts to protect your Personal Data, CamperMate cannot guarantee its absolute security.

International Transfer and Disclosure of Personal Data

Where we transfer Personal Data outside of the European Union or EFTA States, we ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country's data protection laws.

We may disclose Personal Data to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above. Personal Data is generally not disclosed outside of Australia except to data hosting and other IT service providers (where incidental to data transfer between endpoints). We take reasonable steps to ensure that the overseas recipients of your Personal Data do not breach the privacy obligations relating to your Personal Data.

Third parties located overseas are not permitted to (and are contractually obligated to not) access or use the Personal Data provided except for those limited purposes. We only choose reputable service providers and have agreements with such third parties that prevent them from using or disclosing to others the Personal Data we share with them, other than as is necessary to assist us. We may disclose your Personal Data to entities who may store or process your data overseas.

Notifiable Data Breaches

We take data breaches very seriously. Depending on where you reside our policy is:

1. If you reside in Australia:

In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act 1988 (Cth) or any other subsequent sections or legislation which supersede this Part IIIC, we will take all reasonable steps to contain the suspected or known breach where possible and follow our notifiable data breach policies.

2. If you reside in the European Union of EFTA States:

We will endeavour to meet the 72 hour deadline as imposed by the GDPR, to report any data breach to the supervisory authority where a data breach occurs that will likely be a risk to you.

Further, where there is likely to be a high risk to your rights we will endeavour to contact you without undue delay.

We will review every incident and take action to prevent future breaches.

Automated individual decision-making, including profiling

If you reside in the European Union or EFTA States, you shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you, or similarly significantly affects you, as long as the decision is not necessary for entering into, or the performance of, a contract between us, or is not authorised by Union or Member State law to which we are subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or is not based on your explicit consent. If you wish to exercise your rights please contact us.

Retention of Data

We keep Personal Data from active accounts as long as it is reasonably needed for our operations and to fulfill the purposes set out herein.

We take steps to regularly destroy Personal Data, however we may:

a) in some cases, retain a copy of your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements and to comply with our trust and safety obligations. Personal Data retained for this purposes will be archived and stored in a secure manner after your Account has been closed, and will not be accessed unless required for any of these reasons; and

b)retain Personal Data in an aggregated, de-identified or otherwise anonymous form, such that there is no reliable way of identifying you from the information.

Contact Information

CamperMate welcomes your comments or questions regarding this Privacy Policy.

If you have a question regarding this Privacy Policy or you would like to make a complaint, please contact us by email by using our contact details on the Service or below.

If you reside in Australia:

You can confidentially contact our Privacy Officer at:

The Privacy Officer

Outdoria Pty Ltd ABN 77 605 113 835

Email: [email protected]

If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission at:

Telephone: 1300 363 992

Email: [email protected]

Office Address: Level 3, 175 Pitt Street, Sydney NSW 2000

Postal Address: GPO Box 5218, Sydney NSW 2001


If you reside in the European Union or EFTA States:

The data controller that is responsible for your Personal Data is:

Outdoria Pty Ltd ABN 77 605 113 835

Email: [email protected]

You can confidentially contact our Data Protection Officer on the same details as noticed for our Privacy Officer above.

If you wish to raise a concern about our use of your information you have the right to do so with your local supervisory authority. Please see for a list of local supervisory authorities.

Changes to This Privacy Policy

This Privacy Policy is subject to occasional revision and CamperMate reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Continued use of the Service shall indicate your acknowledgement of that it is your responsibility to review the Privacy Policy periodically and become aware of any modifications.

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