Privacy Policy

Last updated: 29 June 2026

Outdoria Pty Ltd ABN 77 605 113 835 (in Australia) and Outdoria Pty Ltd NZBN 9429047253711 (in New Zealand) ("CamperMate", "we", "us", "our") operates the CamperMate application, our websites (including campermate.com.au, campermate.com and campermate.co.nz), and related tools, products and services (together, the "App" or "Service"). We are committed to protecting your privacy.

This Privacy Policy describes how we collect, use, store, disclose and protect Personal Data we collect from users of our App, and the rights and choices available to you. It forms part of, and should be read together with, our Terms and Conditions and our Cookies Policy.

We handle Personal Data in accordance with:

  • the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) ("Privacy Act");
  • the Privacy Act 2020 (New Zealand) and its Information Privacy Principles ("IPPs"); and
  • the EU/UK General Data Protection Regulation ("GDPR"), where it applies to you,

together with any other data-protection laws applicable to us.

We have implemented technical and organisational measures designed to protect Personal Data processed through the Service.

Our role. For Personal Data we collect through the App for our own purposes, CamperMate is the data controller. For Personal Data you provide to a Subscriber (for example, when you make a booking enquiry through a Listing), we act as a data processor or joint controller (as appropriate). When acting as a data processor, we process Personal Data on the instructions of the relevant Subscriber and not for our own purposes, and that Subscriber is the data controller — you should review that Subscriber's privacy policy and direct any data-controller requests to them. Where we act as a joint controller, we share those responsibilities with the Subscriber.

By using the App, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy may be updated from time to time (see Changes to this Privacy Policy).

Definitions

Capitalised terms not defined here have the meanings given in our Terms and Conditions, unless the context requires otherwise. In addition:

  • "Anonymous Data" (also "De-identified Data") means data that is not associated with, or linked to, your Personal Data and does not, by itself, permit the identification of an individual.
  • "Personal Data" (also "Personal Information") means any information that allows someone to identify you — for example, your name, address, telephone number or email address — and any other non-public information about you that is associated with or linked to any of the foregoing.
  • "Sensitive Data" means Personal Data relating to a person's physical or mental health, race or religion (and any other category treated as sensitive under applicable law).

Your consent

Where we rely on your consent as the lawful basis to process your Personal Data, we will ask you to positively affirm your acceptance. By clicking "I accept the Privacy Policy" (or similar), or where we indicate that clicking a particular button means you accept this Privacy Policy, you acknowledge and agree to be bound by it.

Forms where consent is required do not use pre-ticked checkboxes, so you can freely and affirmatively opt in. Where a checkbox is not practical, we will indicate that clicking a particular button constitutes your agreement, and we will give you clear, plain-language notice of what you are consenting to, with each matter requiring consent kept distinguishable.

Wherever consent is given, it can be withdrawn just as easily — through the relevant settings in your Account, the unsubscribe link in our marketing emails, or by contacting us. If you believe consent has not been given freely or has been obtained in breach of this Privacy Policy, please contact us.

Children

The App is not offered to people who cannot form legally binding contracts under applicable law (except where a parent or guardian has given consent). We do not knowingly collect Personal Data from such users. You must also be old enough to consent to the processing of your Personal Data in your country (in some countries we may allow a parent or guardian to consent on your behalf).

If you believe a child has provided us with Personal Data, please contact us, and we will delete any information collected in breach of this section.

The Personal Data we collect

A. Information you provide to us

1. Account data. You do not need an account to browse the App and view the directory of Experiences and accommodation. To access certain features (such as a personalised experience, saving places, or registering as a Subscriber) you may need to register an Account. Depending on your user type, we may collect your name, date of birth, email and mailing addresses, phone number, password, and other information you provide on the registration form. For Subscriber Accounts we also collect details about your business. At registration we clearly label which information is required and which is optional. We may request additional information after registration.

By registering an Account, you consent to receive emails from us for: notifications about activity on the App (on by default), including recommendations and general updates; communications connected with the App; and marketing and promotional messages. You can change these preferences at any time in your Account settings or via the unsubscribe link in any marketing email.

Legal bases: your consent; performance of a contract to which you are a party; pre-contractual steps taken at your request; and/or our legitimate interests (see below).

2. Profile data. We collect information held in your user profile, such as your interests and preferences, to provide you with a personalised App experience. This works together with the Activity and usage data described in section C below.

Legal bases: performance of a contract; pre-contractual steps; your consent; the data being necessary to provide the App to you; and/or our legitimate interests.

3. Content you post and share. We collect information you provide when participating in the App or communicating with other Users — for example, Subscriber Listing details, or User comments, reviews and points of interest. Certain features require this data to function (for example, listing an Experience or posting a comment). Please consider carefully any communications you send through the App.

Legal bases: your consent; performance of a contract; pre-contractual steps; and/or our legitimate interests.

4. Payment data. If you make a payment through the App (where permitted) or pay fees to us, we (or our third-party payment provider) collect the information necessary to complete the transaction, including payment card, bank account and/or billing information. We pass this information to our third-party payment gateways. For Subscribers, you authorise us to store your payment details for recurring renewal payments in accordance with our Terms and Conditions.

Legal bases: your consent; performance of a contract (including payment for goods or services); and/or our legitimate interests.

5. Communications and feedback. If you contact us (by email, phone, post, social media, in person, or otherwise), or take part in a survey, we collect your name, contact details and the content of your communication in order to respond and process your request. We store and process these communications as needed.

Legal bases: your consent or voluntary submission; performance of a contract; pre-contractual steps; and/or our legitimate interests.

6. Marketing preferences. When you subscribe to newsletters or marketing lists, we collect your name, email address and marketing preferences. Account holders can choose their marketing preferences at sign-up and change them at any time. Every marketing email contains an unsubscribe link.

Legal bases: your consent; and/or our legitimate interests.

B. Information we collect from others about you

Other people may provide information that includes your Personal Data when they use the App — for example, by sending you a message, or commenting on or posting content that mentions you. We use this to provide the App in a functional manner.

Legal bases: your consent; performance of a contract; and/or our legitimate interests.

C. Information we collect automatically as you use the Service

1. Log data. Our servers (which may be hosted by third-party providers) automatically collect information such as your browser type, operating system, Internet Protocol (IP) address, domain name, and the date/time of your visit. We use this to operate, provide, secure and improve the Service, to maintain back-ups, and to communicate with you.

Legal bases: performance of a contract; pre-contractual steps; and/or our legitimate interests in operating, securing and improving our business and providing a personalised service.

2. Cookies and similar technologies. We use cookies and similar technologies as described in our Cookies Policy.

3. Analytics, advertising and engagement. We use Google Analytics (including Google Analytics for Display Advertising), Google AdSense and Google AdMob, which collect information on an aggregated, non-identifying basis and report trends using their own cookies. We also use Meta (Facebook) pixels for conversion tracking and custom audiences. We use a customer-engagement platform to deliver and measure communications such as push notifications, emails and in-app messages; for this purpose we share identifiers (such as your user ID and email address) and activity or engagement events with it. We also use an attribution and deep-linking provider to measure how people arrive at and move between our website and app; for this we share identifiers (such as your user ID) and limited analytics events. These engagement and attribution providers process the data we share with them in the United States (see International transfer and disclosure). You can opt out of Google Analytics for Display Advertising via the Google Ads Settings page, and out of remarketing technologies via the Network Advertising Initiative opt-out page; you can manage notification and marketing preferences in your Account settings or via the unsubscribe link in our emails. For more information, see Google's and Meta's own policies, and the policies of our other providers.

4. Activity and usage data. When you use the App we collect information about how you interact with it — including the searches you run, the places and Listings you view, and actions you take such as making a booking enquiry, getting directions, saving a place to a list, and sharing. Where you are signed in, this activity is associated with your Account so that we can:

  • provide features such as your recent activity and search history;
  • personalise the content, search suggestions and recommendations we show you; and
  • monitor use of, secure, and improve the App, including by producing aggregated, de-identified analytics.

You can view this history in the App, remove individual items, or clear it. If you browse while signed out, this activity is stored only on your device (for example, in your browser's local storage) and is not linked to an Account; if you later sign in, it may be associated with your Account so your history is available across your sessions. We store this data in our databases and our analytics data warehouse (see Where we store your Personal Data). Deleting your Account removes this activity from our systems (see Your rights and choices and Data retention).

Legal bases: your consent (through acceptance of this Policy and use of the personalisation features); performance of a contract; and/or our legitimate interests in operating, personalising, securing and improving the App.

5. Device and approximate location data. With your permission, the App may collect approximate or precise location data to power location-based features such as finding nearby parks, accommodation and activities. Approximate location is collected in a way that does not identify you personally; we do not collect or store precise location unless you give explicit consent for a feature that requires it, and you can change device location permissions at any time.

6. Third-party service logins. If you log in with, or connect your Account to, a third-party service (for example, Google or Facebook), we may receive information about you from that service in accordance with its terms and privacy policy and your sharing choices. We may combine this with information we already hold.

We may also collect Personal Data at other points in the App that indicate Personal Data is being collected, and may receive Personal Data about you from third parties (such as our related entities or service providers) where you have consented. We may process such data to the extent necessary to comply with law, respond to a legal request, protect any person's safety, or prevent fraud.

How we use your Personal Data

In general, we use Personal Data to respond to your requests and to provide the Service in a personalised, safe and efficient way. We collect, use, store and share Personal Data to:

  • set up, secure and administer your Account, and authenticate you;
  • provide, operate and personalise the App, including tailoring content, search suggestions and recommendations to your preferences and activity;
  • provide your recent activity and search history features;
  • manage our relationship with you and communicate with you about your Account, transactions, and use of the App (including reminders, such as an incomplete form);
  • process payments for subscriptions or Experiences (where permitted) and manage contracts;
  • send administrative messages (security, support and maintenance), and — where you have opted in — newsletters, surveys, offers and other marketing;
  • verify information for accuracy or completeness (including with third parties), and confirm your identity;
  • conduct fraud-prevention and security activities, including secondary fraud checks and preventing suspended users from re-registering;
  • research, develop and improve the App, and resolve disputes and technical problems;
  • detect, investigate and prevent activity that may breach our Terms and Conditions, this Privacy Policy or any law, and enforce our terms and policies;
  • comply with our legal obligations and respond to lawful requests from courts, regulators or government agencies;
  • create aggregated or de-identified data (see below); and
  • protect the rights, property or safety of any person.

We may combine or aggregate Personal Data with information from third parties for the purposes set out above. If you access the App from a shared or third-party device, your Personal Data may be available to others who use that device.

Creation of De-identified Data. We create De-identified Data from Personal Data by removing identifying information. We use De-identified Data to analyse usage patterns and improve the Service, and we may use and disclose De-identified Data for any purpose, including sharing aggregated trends and behavioural insights with partners.

How we disclose your Personal Data

We may disclose your Personal Data for the purposes set out in this Policy, including to:

1. Service providers. Providers and licensors that help us develop, provide, secure, test and support the App, and host and process data. These include: cloud hosting, content-delivery, edge-computing and security providers; database, search-index and data-warehouse providers; data-pipeline infrastructure providers; identity and authentication providers; analytics, advertising and attribution providers (including Google and Meta); customer-engagement and marketing platforms (used to deliver push notifications, emails and in-app messages and to measure engagement); mailing houses; credit, fraud and security-check organisations; payment processors; content-delivery and IT-support providers; marketing businesses (for materials recipients have consented to); and specialist consultants. We limit what we share to what each provider needs, require them to meet the privacy standards required by law, and permit them to use your Personal Data only for the purposes we specify.

2. Affiliates and business transfers. Our parent company, subsidiaries, joint ventures and entities under common control ("Affiliates"), who are required to honour this Privacy Policy. In a merger, acquisition or sale of assets, we may disclose Personal Data to the relevant entity, which will assume the rights and obligations described here.

3. Other Users and Subscribers, and at your direction. Where you contact, make an enquiry or offer to, or otherwise interact with another User or Subscriber, and to third parties you ask or consent for us to share with (including your authorised representatives). Anything you post or share publicly on the App (such as comments, reviews or points of interest, and — depending on your Account type — your profile) becomes available as controlled by your privacy settings.

4. Legal and safety. Where we believe in good faith it is necessary to comply with law or a lawful request; respond to subpoenas or warrants; protect or defend the rights, property or safety of CamperMate, our Users or any person; investigate or prevent a violation of law, our Terms and Conditions or this Policy; or detect, prevent or address fraud, security or technical issues.

We take reasonable steps to ensure anyone to whom we disclose your Personal Data respects its confidentiality and complies with the APPs, the IPPs, the GDPR or equivalent privacy laws. We do not sell, rent or trade your Personal Data, and we will not share or disclose it in ways different from those described in this Privacy Policy.

Where we store your Personal Data

We run the App on a global edge-computing and content-delivery network. This processes traffic and request data (such as IP addresses) to deliver, cache and secure the Service; as a global network, this processing may occur at locations within and outside Australia.

We store Personal Data using cloud hosting, database, search-index and data-warehouse providers, with the underlying data held in Australia (Sydney). This includes your Account, profile, lists and activity data; our search index (which holds Listing and place data together with the reviews and content Users post); and our analytics data warehouse (for the activity and usage data described in section C.4). Our databases are not publicly accessible and are not exposed on a public network.

Some data-pipeline processing of the review content Users submit takes place in Singapore.

Account authentication is handled by a third-party identity provider that stores your authentication identifiers (such as your user ID, email address and, where provided, name) in the United States (see International transfer and disclosure).

We choose technology partners based on their security and privacy practices.

International transfer and disclosure

Most Personal Data is stored in Australia. However, some of our providers process data overseas:

  • our content-delivery and edge network may process request and traffic data (such as IP addresses) at locations outside Australia to deliver and secure the App;
  • some data-pipeline processing of the review content Users submit takes place in Singapore; and
  • our authentication, customer-engagement and attribution providers store and process the identifiers and related events we share with them in the United States.

Where we disclose Personal Data to providers located, or processing data, overseas, we take reasonable steps to ensure the recipient handles your Personal Data consistently with this Policy and applicable privacy law, and we contractually restrict their use of it to the limited purposes for which it is shared. Where we transfer Personal Data outside the European Union or EFTA States, we ensure an adequate level of protection for the rights of data subjects, based on the adequacy of the receiving country's laws or appropriate safeguards.

Data security

We are committed to protecting the security of your Personal Data and take all reasonable steps to do so — including internal and external security controls, restricting access to those who need it, maintaining technology to prevent unauthorised access, and regularly reviewing our practices. Personal Data is stored in secure data centres with off-site backups, and communication between you and our servers is encrypted using industry-standard TLS/SSL.

Your Account is protected by a password that you choose and that we do not store in plain text on our servers. Never share your password; CamperMate is not responsible for loss of data or breach of privacy resulting from a shared password. No method of transmission or electronic storage is 100% secure, so while we use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.

Your rights and choices

Subject to the Privacy Act, the Privacy Act 2020 (NZ) and the GDPR, you have the following rights. To exercise them, use the tools in your Account where available, or contact us using the details below. We process requests within a reasonable time and may need to verify your identity first.

  • Access and correction. You can request access to, and correction of, the Personal Data we hold about you. Where practical, we provide tools and settings to access, correct or update your information. If we cannot give you access to all of your Personal Data, we will tell you why.
  • Recent-activity controls. You can view your recent activity and search history in the App, remove individual items, or clear it entirely.
  • Deletion / erasure. You can cancel your Account in the App by following the prompts, or by emailing us. Deleting your Account removes your associated Personal Data from our systems — including your activity and search history in our operational database and our analytics data warehouse — except where we are permitted or required to retain certain information (see Data retention).
  • Data portability. You can request a copy of the information you have shared through the Service by emailing us.
  • Object, restrict, or withdraw consent. If you have an Account, you can view and manage your privacy and marketing settings. You may also object to processing, request a restriction, or withdraw any consent you have given, at any time, by managing your settings, using the unsubscribe link in marketing emails, or contacting us. Withdrawing consent does not affect processing carried out before withdrawal.

We may retain certain information for fraud-prevention, legal or similar purposes, and in limited cases may be unable to provide access to your Personal Data; if so, we will give you our reasons in accordance with the applicable law. There is no fee to request access; however, we may charge a reasonable administrative fee for repeated requests or where information is held by a third-party provider.

If we can't collect your data. If you do not provide the Personal Data described above, some or all of the following may happen: we may be unable to provide the App to the same standard or at all; we may be unable to run competitions or promotions in a way that benefits you; we may be unable to provide information about products and services you may want; or we may be unable to tailor the Service to your preferences.

Data retention

We keep Personal Data from active Accounts for as long as it is reasonably needed for our operations and to fulfil the purposes described in this Policy. For activity and usage data, we keep a recent history to power the recent-activity and personalisation features and prune it over time, and we erase a user's activity from our operational database and analytics data warehouse when their Account is deleted.

We take steps to regularly destroy or de-identify Personal Data we no longer need. However, we may: (a) retain a copy of your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements and meet our trust-and-safety obligations — such data is archived securely and accessed only for those purposes; and (b) retain Personal Data in aggregated, de-identified or anonymous form, from which you cannot reasonably be identified.

Automated decision-making and profiling

We use your activity and preferences to personalise content and to provide recommendations and search suggestions. These are not decisions that produce legal effects concerning you, or that similarly significantly affect you. If you reside in the European Union or EFTA States, you have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal or similarly significant effects, unless it is necessary for a contract between us, authorised by law with suitable safeguards, or based on your explicit consent. To exercise this right, please contact us.

Notifiable data breaches

We take data breaches seriously. Depending on where you reside:

  • Australia: where we are required to comply with the eligible-data-breach notification provisions in Part IIIC of the Privacy Act 1988 (Cth), we will take reasonable steps to contain the breach and follow our notifiable-data-breach procedures, including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals where required.
  • New Zealand: where a privacy breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
  • European Union / EFTA States: we will endeavour to report a breach to the relevant supervisory authority within 72 hours where it is likely to result in a risk to you, and to notify you without undue delay where there is likely to be a high risk to your rights and freedoms.

We review every incident and take action to help prevent future breaches.

Third-party sites

When you click a link to another website or location, you leave the Service, and another entity may collect Personal Data or Anonymous Data from you. We do not control, review, or take responsibility for these external sites or their content or privacy practices. This Privacy Policy does not apply to external sites; we encourage you to read their policies before using them.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time at our discretion. The updated version applies from the date it is published on the App, and your continued use of the Service indicates your awareness of your responsibility to review it periodically. We encourage you to revisit this Privacy Policy regularly.

Contact us

We welcome your comments or questions about this Privacy Policy. To make a request or a complaint, please contact us using the details below.

Australia — Privacy Officer

  • Outdoria Pty Ltd (ABN 77 605 113 835)
  • Email: info@campermate.com.au
  • Post: C/O Outdoria, Level 14, 5 Martin Place, Sydney NSW 2000, Australia

If we do not resolve your concern or complaint to your satisfaction, you can contact the Office of the Australian Information Commissioner (OAIC): Phone 1300 363 992 · Email enquiries@oaic.gov.au · Web www.oaic.gov.au

New Zealand

You can also raise a concern with the Office of the Privacy Commissioner: Web www.privacy.org.nz · Phone 0800 803 909

European Union / EFTA States

The data controller responsible for your Personal Data is Outdoria Pty Ltd (ABN 77 605 113 835). You can contact our Data Protection Officer at info@triptech.com. You also have the right to lodge a concern with your local supervisory authority — see https://www.edpb.europa.eu/about-edpb/about-edpb/members_en for the list of authorities.